I haven't got an email? 

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Check your junk mail as sometimes emails can get sent there! If not, please send an email to hello@chloebrows.com and we can check. 

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Why do you not accept returns? 

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We take health and safety very seriously and believe that if cosmetics are returned they should not be re sold. Although an item may be unused, there is not a definite way to determine that this product has not been contaminated in some way. Therefore, we strictly do not accept returns and do not take responsibility should customers accidentally order and receive more products than intended. However, if an item is faulty or your order is incorrect due to a fault of ours we will replace it. Please note that we will only replace an item if this is within 14 days of receiving your order. Any orders that have already been marked as shipped cannot be cancelled/refunded.

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I placed two orders at different times, can you put them in the same box? 

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Unfortunately we cannot do this as this can become confusing. Also, if an order were to go missing we would not be able to claim the full amount of your order back from Royal Mail. 

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I sent an email but have not received a response? 

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We aim to respond to all enquires within 24 hours, however, sometimes we are extremely busy. Please therefore allow up to 72 hours for a response